Auth0 ACUL doesn't allow for customization of `mfa-otp-challenge`

Thomasp123
Fri, 20 Feb 2026 15:47:04 +0000

Hello,

I need urgent help with an MFA reset for my Auth0 dashboard account.

I am completely locked out because my login only offers:

Google Authenticator

Recovery Code

Fingerprint / Face Recognition (which never completes)

I no longer have Google Authenticator or recovery codes, and the biometric option keeps loading forever.
As a result, I cannot access the dashboard, and I also cannot open a support ticket, since the Support Center requires login and the login requires MFA.

I have already tried:

multiple browsers and devices

clearing passkeys

incognito mode

all available login URLs

contacting Okta/Auth0 sales and support channels

None of these options allow me to bypass MFA or recover access.

This situation has been ongoing for many days, and I am unable to manage my application or my users.

I was instructed to request help here so that the MFA can be reset manually.