Best Practice to Verify User Identity Before Email Update in Auth0

nihalm5930
Tue, 27 Jan 2026 11:40:12 +0000

Hi Team,

Thank you for the explanation — it was very helpful.

I’m looking for a bit more clarity around our specific use case to ensure we’re implementing this securely and correctly.

Use case:

A user with an existing, verified email address (e.g., user@existing-domain) is already active.

The user initiates an email update to a new address (e.g., user@new-domain).

We want to ensure that the existing verified email is not permanently replaced in Auth0 unless the new email address user@new-domainis successfully verified.

From our current understanding, updating the email via the Management API immediately replaces the existing email address, even when email_verified is set to false. This introduces a risk if the new email is never verified.

Questions / Scenarios:

1. If a verification email is sent to the new email address user@new-domain but the user never completes the verification, does Auth0 still treat the new email as the primary email, effectively replacing the previously verified one user@existing-domain?

2. In such a case, is there any supported way to roll back or recover the account if the new email is never verified?

Our goal is to ensure that:

The original verified email always provides a recovery path, and

Email ownership is fully proven before the change becomes effective.

Apologies for revisiting this topic, and I really appreciate your help in explaining the exact steps required to achieve this use case safely.

Looking forward to your response.

Best regards,
Team myworth.ai