Cancelling my account

remus.ivan
Thu, 27 Nov 2025 22:16:54 +0000

Hello @inquire,

Welcome to the Auth0 Community and I am sorry for the situation that you have encountered.

You can try to self-downgrade your account to a free plan, as detailed in this article as well - How to Cancel, Downgrade, or Change a Subscription.

If you are still unable to so, no worries about it. Please send us a DM to the @support group including your email account associated with the subscription and the tenant name, and we will submit a request o your behalf so that our Billing department will take care of this for you.

Thank you and kind regards,
Remus